So I have to log in to the site to see their pathetic little apology for a bit of paper bill.
That’s all I wanted – the bill; so why couldn’t they send it to me, some utilities do.
But no, I have to “Log in and view you bill” (sic)*, which takes me to the Landing page. Then I get the honour of clicking on their “Log In” button, which takes me to the Log in page. If I can actually now manage to go through the authentication, I might, if I am lucky, get a button that lets me finally view the actual bill, but more likely it will be a summary page that has another button with “Download Your Bill”.
At this stage I am now at the same point as if they had simply sent me the PDF in the first place.
OK, I know that one of the reasons they do this is so that they can try and sell me stuff as I go from page to page, but some of them don’t even do that!
“Quick and easy” or whatever they say when they want you to sign up? I don’t think so. It is much easier to pick up the letter they send and open the envelope and look at the bill.
* “Log in and view you bill” is what I see in my mailer for this particular company. I don’t let emails download images by default (not least because of tracking), and so I see the Alt text, where as the button is right.